Sep 2023

Purrmetrix wants to collect and use your data responsibly and to make sure you have control over the process. In particular, you should know that we do not sell, rent or trade email lists with any other company for marketing purposes. Beyond that, this Privacy Policy sets out to give you more detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Our website uses cookies to recognise previous visitors and control certain behaviours – especially the way the account behaves and the appearance of certain banners.

Cookies are small data files placed on your device when you browse our site to remember your behaviour. We use cookies to store data about your browsing behaviour (pages viewed, journey around the site) but we never use them to collect data on your name, address or other contact details.

You can choose to block cookies if you wish, although this will compromise the behaviour of our site and of the Purrmetrix web service. A comprehensive guide to how to block cookies in most commonly used browsers can be found here.


When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


As part of the registration process for our newsletter and email ‘how-tos’, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Chris Howell


When you buy hardware from Purrmetrix we collect data on your contact details – physical address and email – and invite you to set up an account with us. We do this firstly to help us ship the hardware to the right place and secondly to set up the web service that you will need for the hardware to work.

This data is never shared with third parties. We will keep this data for as long as you are a customer of Purrmetrix, but you have the right to ask us to share it with you or delete it whenever you wish by emailing our data protection officer Chris Howell.

Our payment system is handled by a third party provider (Stripe) which collects financial information (your card details) and clears funds to us so we can ship product to you. Stripe’s privacy policy is here which includes details on how to access and change the data that Stripe holds.


Data collected by Purrmetrix equipment in private homes is stored securely on our servers and used to deliver services to our customers (who may be the resident of the home or an interested party such as a landlord or contractor working on the home). The details of how we store and manage this data and your rights over it, are outlined in our Householder Privacy Policy.

On our phone app, we also collect data on how visitors behave when using our phone app, including dates and times of use and which pages are visited, to allow us to improve the app’s useability.

To manage access to the app we collect your name and email address which is stored securely on our servers. This data will not be shared with third parties without your consent. We will keep it as long as you are a user of the phone app, but you have the right to ask us to delete it or correct it whenever you wish.


Purrmetrix does not sell or rent Personal Data to marketers or unaffiliated third parties but there are some situations in which we would share your Personal Data with trusted third parties, including:

  1. To Purrmetrix Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;
  2. To Authorized Third Parties. We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access their Web Service account. The use of Data by an authorized third party is subject to the third party’s privacy policy;
  3. To Third Parties. We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
  4. Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.


We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


We keep our privacy policy under regular review. This privacy notice was last updated in Sep 2023